Role Overview

As a Customer Support Agent, you’ll be the first point of contact for Tazma Market customers. You’ll handle inquiries, complaints, and feedback with professionalism and care — ensuring that every customer feels heard and supported.

Key Responsibilities

Respond to customer inquiries via chat, email, and phone in a timely and friendly manner.

Assist users with orders, deliveries, returns, payments, and account issues.

Communicate with sellers to help resolve customer concerns efficiently.

Record and track customer interactions, feedback, and common issues.

Collaborate with the operations and technical teams to improve user experience.

Maintain a deep understanding of Tazma Market’s products, services, and policies.

Ensure a positive, respectful, and helpful experience for every customer.

Requirements

Previous experience in customer service, support, or online retail is preferred.

Strong communication skills in English and Amharic (additional languages are a plus).

Comfortable using computers, chat platforms, and CRM tools.

Excellent problem-solving and conflict-resolution abilities.

Friendly, patient, and professional attitude.

Reliable internet connection and a quiet workspace for remote work.

Preferred Qualifications

Experience working with eCommerce platforms or marketplaces.

Basic understanding of order management systems.

Familiarity with social media customer engagement.

What We Offer

Fully remote and flexible working environment.

Competitive pay based on experience.

Supportive, friendly, and multicultural team.

Opportunity to grow with a rapidly expanding online marketplace.

Training and development programs.

How to Apply

Send your CV, a short cover letter, and your availability to: 📧 noreply@tazimamarket.com